# AI assumes WhatsApp/FaceTime voice or video calls work normally in the UAE

- **ID:** `communication/voip-calls-blocked-licensed-apps`
- **Domain:** communication
- **Category:** telecom_restriction
- **Verification:** ai_generated
- **Fix Rate:** 85%

## Root Cause

Unlicensed VoIP is a regulated (blocked) service in the UAE under the TDRA's VoIP policy: WhatsApp/FaceTime/Viber voice and video calls do not connect on UAE networks. Messaging works; calls require TDRA-licensed apps (e.g. Botim) or business tools like Teams and Zoom.

## Version Compatibility

| Version | Status | Introduced | Deprecated |
|---------|--------|------------|------------|
| any | active | — | — |

## Workarounds

1. **Use TDRA-licensed calling apps (Botim, C'ME, Voico) or business tools (Teams, Zoom)** (85% success)
   ```
   Install a licensed VoIP app after arrival (often bundled with local SIM/eSIM plans from e& or du), or schedule calls through enterprise platforms such as Microsoft Teams and Zoom, which are permitted.
   ```

## Dead Ends

- **Plan to call family via WhatsApp or FaceTime from the UAE** — Licensed operators are required to block unlicensed VoIP traffic under TDRA regulation; voice/video calls in WhatsApp, FaceTime and Viber fail on both mobile data and most Wi-Fi networks, while text messaging works. (75% fail)
- **Use a VPN specifically to place blocked VoIP calls** — Using a VPN to commit an act prohibited by UAE law is itself an offence under cybercrime provisions, with heavy fines; reliability is also poor as VPN endpoints are actively blocked. (60% fail)