{
  "id": "emergency/10111-10177-not-911",
  "signature": "AI tells someone in South Africa to call 911 in an emergency",
  "signature_zh": "",
  "regex": "(911.*za|south.africa.*emergency|emergency.*number.*south)",
  "domain": "emergency",
  "category": "wrong_emergency_number",
  "subcategory": null,
  "root_cause": "South Africa does not use 911. Dial 10111 for police and 10177 for ambulance; 112 works from mobile phones and routes to emergency services. Fire numbers are run by local municipalities.",
  "root_cause_type": "generic",
  "root_cause_zh": "",
  "versions": [
    {
      "version": "any",
      "introduced": null,
      "deprecated": null,
      "removed": null,
      "behavior_change": null,
      "status": "active"
    }
  ],
  "os_specific": {},
  "dead_ends": [
    {
      "action": "Dial 911 in South Africa expecting to reach emergency services",
      "why_fails": "911 is not the emergency number in South Africa. Police is 10111 and ambulance is 10177. A 911 call does not connect to local police, fire, or ambulance.",
      "fail_rate": 0.95,
      "condition": "",
      "sources": [
        "https://www.saps.gov.za/",
        "https://www.gov.za/"
      ]
    },
    {
      "action": "Assume there is one national fire number like ambulance",
      "why_fails": "Fire services in South Africa are run by local municipalities, so the fire number varies by city. Use 112 from a mobile, which routes to the nearest service.",
      "fail_rate": 0.45,
      "condition": "Reporting a fire",
      "sources": []
    }
  ],
  "workarounds": [
    {
      "action": "Use South Africa's real emergency numbers.",
      "success_rate": 0.96,
      "how": "Police: 10111. Ambulance: 10177. From mobile (any emergency): 112.",
      "condition": "",
      "sources": [
        "https://www.saps.gov.za/",
        "https://www.gov.za/"
      ]
    },
    {
      "action": "From a mobile, dial 112 for any emergency; it connects to a call centre that dispatches the right service.",
      "success_rate": 0.82,
      "how": "112 from a mobile reaches emergency dispatch nationwide; 10111 for police, 10177 for ambulance from any phone.",
      "condition": "",
      "sources": []
    }
  ],
  "workarounds_zh": [],
  "transition_graph": {
    "leads_to": [],
    "preceded_by": [],
    "frequently_confused_with": []
  },
  "official_doc_url": null,
  "official_doc_section": null,
  "error_code": null,
  "verification_tier": "ai_generated",
  "confidence": 0.85,
  "fix_success_rate": 0.92,
  "resolvable": "true",
  "first_seen": "2024-01-01",
  "last_confirmed": "2026-06-14",
  "last_updated": "2026-06-14",
  "evidence_count": 3,
  "tags": [],
  "locale": "en",
  "aliases": [
    "emergency/10111-10177-not-911/za"
  ]
}