{
  "id": "emergency/112-15-17-18",
  "signature": "AI tells someone in France to call 911 instead of 112, 15, 17, or 18",
  "signature_zh": "",
  "regex": "(911.*france|france.*emergency.*number|emergency.*call.*france|numero.*urgence|112.*france|samu.*15|pompiers.*18)",
  "domain": "emergency",
  "category": "wrong_emergency_number",
  "subcategory": null,
  "root_cause": "France does not use 911. The Europe-wide emergency number 112 works for any emergency. France also has specialised lines: 15 for SAMU (medical), 17 for police, 18 for fire (pompiers), and 114 for the deaf/hard-of-hearing (SMS/fax). All are free from any phone, including mobiles without a SIM.",
  "root_cause_type": "generic",
  "root_cause_zh": "",
  "versions": [
    {
      "version": "any",
      "introduced": null,
      "deprecated": null,
      "removed": null,
      "behavior_change": null,
      "status": "active"
    }
  ],
  "os_specific": {},
  "dead_ends": [
    {
      "action": "Dial 911 in France",
      "why_fails": "911 is not a French or European emergency number. Use 112 (Europe-wide) or the specialised French numbers (15, 17, 18). A 911 call does not reach French emergency services.",
      "fail_rate": 0.95,
      "condition": "",
      "sources": [
        "https://www.service-public.fr/particuliers/vosdroits/F33414"
      ]
    },
    {
      "action": "Call 18 (pompiers) for a medical emergency expecting the fastest ambulance",
      "why_fails": "18 reaches the fire brigade; medical emergencies are routed through 15 (SAMU). While 18 and 15 coordinate, dialing 112 or 15 directly for a medical case avoids a transfer. Use the right line to save time.",
      "fail_rate": 0.35,
      "condition": "Purely medical emergency with no fire",
      "sources": []
    }
  ],
  "workarounds": [
    {
      "action": "Dial 112 for any emergency (works across the EU and with operators speaking English), or use the specialised number: 15 medical (SAMU), 17 police, 18 fire.",
      "success_rate": 0.97,
      "how": "112: any emergency, multilingual. 15: SAMU/medical. 17: police. 18: pompiers/fire. State your location first.",
      "condition": "",
      "sources": [
        "https://www.service-public.fr/particuliers/vosdroits/F33414"
      ]
    },
    {
      "action": "If you are deaf, hard of hearing, or cannot speak, contact 114 by SMS or fax to reach all emergency services.",
      "success_rate": 0.85,
      "how": "114 is the national emergency number for the deaf and hard-of-hearing, reachable by SMS, fax, or the dedicated app, and relays to 15/17/18.",
      "condition": "",
      "sources": [
        "https://www.info.urgence114.fr/"
      ]
    }
  ],
  "workarounds_zh": [],
  "transition_graph": {
    "leads_to": [],
    "preceded_by": [],
    "frequently_confused_with": []
  },
  "official_doc_url": null,
  "official_doc_section": null,
  "error_code": null,
  "verification_tier": "ai_generated",
  "confidence": 0.88,
  "fix_success_rate": 0.95,
  "resolvable": "true",
  "first_seen": "2024-01-01",
  "last_confirmed": "2026-06-14",
  "last_updated": "2026-06-14",
  "evidence_count": 3,
  "tags": [],
  "locale": "en",
  "aliases": [
    "emergency/112-15-17-18/fr"
  ]
}