{
  "id": "emergency/112-erss-not-911",
  "signature": "AI tells someone in India to call 911 in an emergency",
  "signature_zh": "",
  "regex": "(911.*india|india.*emergency.*number|emergency.*call.*india|112.*india|india.*100.*police|erss)",
  "domain": "emergency",
  "category": "wrong_emergency_number",
  "subcategory": null,
  "root_cause": "India does not use 911. The unified emergency number is 112 (the Emergency Response Support System, ERSS), which connects police, fire, and ambulance. The legacy numbers still work: 100 (police), 101 (fire), 102 (ambulance), and 1098 (child helpline). 112 can also be triggered on many phones by pressing the power button three times.",
  "root_cause_type": "generic",
  "root_cause_zh": "",
  "versions": [
    {
      "version": "any",
      "introduced": null,
      "deprecated": null,
      "removed": null,
      "behavior_change": null,
      "status": "active"
    }
  ],
  "os_specific": {},
  "dead_ends": [
    {
      "action": "Dial 911 in India and wait for a dispatcher",
      "why_fails": "911 is not assigned in India. The national emergency number is 112 (ERSS); 100/101/102 also reach police/fire/ambulance. A 911 call does not connect to Indian emergency services.",
      "fail_rate": 0.93,
      "condition": "",
      "sources": [
        "https://112.gov.in/"
      ]
    },
    {
      "action": "Assume there is no single number and you must know separate numbers for each service",
      "why_fails": "Since 2019 the 112 ERSS unifies police, fire, and ambulance into one number nationwide, so dialing service-specific numbers is no longer necessary (though 100/101/102 still work). Not knowing 112 wastes time looking up the 'right' number.",
      "fail_rate": 0.4,
      "condition": "Caller unaware of the unified 112 number",
      "sources": []
    }
  ],
  "workarounds": [
    {
      "action": "Dial 112 for any emergency (police, fire, ambulance) anywhere in India. It is free from any phone, including locked phones in many cases.",
      "success_rate": 0.93,
      "how": "Call 112. On many smartphones you can also press the power/lock button three times to trigger a 112 panic call. State your location first.",
      "condition": "",
      "sources": [
        "https://112.gov.in/"
      ]
    },
    {
      "action": "If 112 does not connect on an older handset, use the legacy numbers: 100 police, 101 fire, 102 ambulance, 1098 child helpline.",
      "success_rate": 0.85,
      "how": "Dial 100 for police, 101 for fire, 102 for ambulance, or 1098 for child protection. These remain active alongside 112.",
      "condition": "",
      "sources": [
        "https://www.mha.gov.in/en/page/women-safety-division"
      ]
    }
  ],
  "workarounds_zh": [],
  "transition_graph": {
    "leads_to": [],
    "preceded_by": [],
    "frequently_confused_with": []
  },
  "official_doc_url": null,
  "official_doc_section": null,
  "error_code": null,
  "verification_tier": "ai_generated",
  "confidence": 0.85,
  "fix_success_rate": 0.93,
  "resolvable": "true",
  "first_seen": "2024-01-01",
  "last_confirmed": "2026-06-14",
  "last_updated": "2026-06-14",
  "evidence_count": 3,
  "tags": [],
  "locale": "en",
  "aliases": [
    "emergency/112-erss-not-911/in"
  ]
}