# AI告诉用户拨打911获取野火疏散路线，但911接线员无法提供实时火线或安全出口；用户应查看当地紧急警报或CAL FIRE

- **ID:** `emergency/911-operator-wildfire-evacuation`
- **领域:** emergency
- **类别:** life_safety
- **错误码:** `WILDFIRE-911-ERR-002`
- **验证级别:** ai_generated
- **修复率:** 75%

## 根因

911调度中心未配备实时野火地图数据；接线员可能提供过时或危险路线，导致撤离者驶入火区。

## 版本兼容性

| 版本 | 状态 | 引入 | 弃用 |
|------|------|------|------|
| CAL FIRE 2024 | active | — | — |
| ReadyForWildfire App v3.2 | active | — | — |
| NIFC Evacuation Guidelines 2023 | active | — | — |

## 解决方案

1. ```
   Check official sources: CAL FIRE incident page (fire.ca.gov) or local emergency alerts via Wireless Emergency Alerts (WEA). Example: visit https://www.fire.ca.gov/incidents and enter county name.
   ```
2. ```
   Use the ReadyForWildfire app (iOS/Android) which shows real-time perimeters and recommended evacuation routes
   ```
3. ```
   If no cell service, listen to NOAA weather radio for evacuation instructions; do not rely on 911
   ```

## 无效尝试

- **** — 911 may route to a police dispatcher with no wildfire map; they may guess a route that is already blocked (80% 失败率)
- **** — Google Maps does not show real-time fire perimeters or road closures; may direct into active fire zone (90% 失败率)
- **** — Other drivers may also have incorrect info; group can get trapped together (70% 失败率)