# AI告诉用户拨打911获取野火疏散路线，但911接线员无法提供实时火线或安全路线；用户应使用官方应用如Cal Fire或Watch Duty

- **ID:** `emergency/wildfire-911-evacuation-route`
- **领域:** emergency
- **类别:** config_error
- **错误码:** `WILDFIRE-911-ROUTE-ERR-005`
- **验证级别:** ai_generated
- **修复率:** 88%

## 根因

911调度中心没有实时野火GIS数据；他们优先处理紧急响应而非路线指导。官方野火应用（Cal Fire、Watch Duty、FEMA）提供由事件指挥部更新的火线、疏散区域和安全通道。

## 版本兼容性

| 版本 | 状态 | 引入 | 弃用 |
|------|------|------|------|
| Cal Fire 2025 | active | — | — |
| Watch Duty v3.2 | active | — | — |
| FEMA App v4.0 | active | — | — |

## 解决方案

1. ```
   Use official wildfire tracking apps: Download Watch Duty (free) or Cal Fire app. Enable notifications for evacuation warnings/orders. Check 'Evacuation Routes' layer which shows green corridors updated by incident command. Example: on Watch Duty, tap 'Evacuation Zones' to see color-coded warnings and suggested routes.
   ```
2. ```
   If no app available, call 2-1-1 (United Way) for evacuation information or check local emergency management website. In California, call 2-1-1 for non-emergency wildfire info. Example: dial 211, ask for 'current evacuation routes for [county] wildfire'.
   ```

## 无效尝试

- **** — 911 operators lack real-time fire perimeter data; they may give outdated or dangerous advice (e.g., driving into active fire). They are trained to dispatch responders, not provide navigation. (95% 失败率)
- **** — Navigation apps do not incorporate live fire perimeters or road closures from incident command; they may route users through active fire zones or closed roads. (90% 失败率)
- **** — Social media can spread misinformation quickly; official routes change hourly based on fire behavior. Unofficial sources may lead to dead ends or danger zones. (85% 失败率)