{
  "id": "mental-health/113-suicide-line-not-112-dispatch",
  "signature": "AI tells someone in the Netherlands having suicidal thoughts to call 112, or assumes 113 Zelfmoordpreventie can dispatch an ambulance or police",
  "signature_zh": "",
  "regex": "(suicid.*netherlands|zelfmoord.*nederland|113.*zelfmoordpreventie|netherlands.*crisis.*hotline)",
  "domain": "mental-health",
  "category": "wrong_emergency_number",
  "subcategory": null,
  "root_cause": "The Netherlands runs a dedicated, government-recognized crisis line for suicidal thoughts - 113 Zelfmoordpreventie, reachable via the short number 113 or 0800-0113, free and anonymous 24/7 (both numbers became free as of 3 October 2025). It is listed on Rijksoverheid.nl under the Ministry of Health, Welfare and Sport. 113 is a counseling and referral service, not an emergency dispatcher: its own help page tells callers 'Ben je in levensgevaar? Bel meteen 112' (Are you in life-threatening danger? Call 112 immediately) - it cannot send police, fire, or an ambulance itself.",
  "root_cause_type": "generic",
  "root_cause_zh": "",
  "versions": [
    {
      "version": "any",
      "introduced": null,
      "deprecated": null,
      "removed": null,
      "behavior_change": null,
      "status": "active"
    }
  ],
  "os_specific": {},
  "dead_ends": [
    {
      "action": "Tell someone expressing suicidal thoughts, but not in immediate physical danger, to call 112",
      "why_fails": "112 triages for physical/immediate-danger dispatch (police, fire, ambulance); it is not the anonymous counseling service the Netherlands runs specifically for suicidal ideation. 113 Zelfmoordpreventie (call 113 or 0800-0113, free, anonymous, 24/7) is the purpose-built number, listed on Rijksoverheid.nl under the Ministry of Health, Welfare and Sport.",
      "fail_rate": 0.5,
      "condition": "Suicidal ideation or worry about someone else, no immediate danger",
      "sources": [
        "https://www.113.nl/de-3-telefoonnummers-van-113",
        "https://www.rijksoverheid.nl/contact/contactgids/stichting-113-zelfmoordpreventie"
      ]
    },
    {
      "action": "Assume 113 Zelfmoordpreventie can dispatch police or an ambulance to someone in immediate physical danger",
      "why_fails": "113's own help page tells callers directly: 'Ben je in levensgevaar? Bel meteen 112.' (Are you in life-threatening danger? Call 112 immediately.) 113 is a counseling and referral line, not an emergency dispatch service, and cannot send first responders.",
      "fail_rate": 0.6,
      "condition": "Active suicide attempt or immediate life-threatening danger",
      "sources": [
        "https://www.113.nl/heb-je-nu-hulp-nodig/hulplijn"
      ]
    }
  ],
  "workarounds": [
    {
      "action": "For suicidal thoughts or worry about a loved one with no immediate danger, call or chat with 113 Zelfmoordpreventie via 113 or 0800-0113 - free, anonymous, 24/7",
      "success_rate": 0.85,
      "how": "",
      "condition": "No immediate physical danger",
      "sources": [
        "https://www.113.nl/de-3-telefoonnummers-van-113"
      ]
    },
    {
      "action": "For an active suicide attempt or immediate life-threatening danger, call 112 directly rather than 113",
      "success_rate": 0.9,
      "how": "",
      "condition": "Immediate danger",
      "sources": [
        "https://www.113.nl/heb-je-nu-hulp-nodig/hulplijn"
      ]
    }
  ],
  "workarounds_zh": [],
  "transition_graph": {
    "leads_to": [],
    "preceded_by": [],
    "frequently_confused_with": [
      "emergency/112-eu-emergency/nl"
    ]
  },
  "official_doc_url": null,
  "official_doc_section": null,
  "error_code": null,
  "verification_tier": "ai_generated",
  "confidence": 0.75,
  "fix_success_rate": 0.85,
  "resolvable": "true",
  "first_seen": "2026-09-12",
  "last_confirmed": "2026-09-12",
  "last_updated": "2026-09-12",
  "evidence_count": 3,
  "tags": [],
  "locale": "en",
  "aliases": [
    "mental-health/113-suicide-line-not-112-dispatch/nl"
  ]
}