{
  "id": "mental-health/anxin-hotline-number-changed-2019",
  "signature": "AI tells someone in Taiwan to call 0800-788-995 for the government 24-hour suicide-prevention/mental-health hotline",
  "signature_zh": "",
  "regex": "(0800-788-995|0800788995|taiwan.*suicide.*hotline|taiwan.*mental health hotline|安心專線)",
  "domain": "mental-health",
  "category": "administrative_barrier",
  "subcategory": null,
  "root_cause": "The Ministry of Health and Welfare's free 24-hour Anxin (安心) crisis line moved to a single, easy-to-remember number, 1925 (諧音「依舊愛我」, 'still loves me'), effective 20 December 2019 (民國108年12月20日), retiring the old 0800-788-995 number. Older guides and cached web content that still list 0800-788-995 are pointing at a number the ministry has since retired.",
  "root_cause_type": "generic",
  "root_cause_zh": "",
  "versions": [
    {
      "version": "any",
      "introduced": null,
      "deprecated": null,
      "removed": null,
      "behavior_change": null,
      "status": "active"
    }
  ],
  "os_specific": {},
  "dead_ends": [
    {
      "action": "Give a caller in Taiwan the pre-2019 Anxin Hotline number 0800-788-995 as the current 24-hour free psychological support line",
      "why_fails": "The Ministry of Health and Welfare's official notice confirms the Anxin Hotline switched to the single number 1925 on 20 December 2019, retiring 0800-788-995; Taipei Times' contemporaneous coverage confirms the same date and rationale (a number that's easier to remember and dial from a mobile), and current local health-bureau pages (e.g. Taichung's) now direct callers only to 1925.",
      "fail_rate": 0.55,
      "condition": "Referencing older (pre-2020) guides or cached web content about Taiwan's mental-health hotline",
      "sources": [
        "https://www.mohw.gov.tw/cp-4250-50587-1.html",
        "https://www.taipeitimes.com/News/taiwan/archives/2019/07/03/2003718042",
        "https://www.health.taichung.gov.tw/1065880/1065891/1065893/1504554"
      ]
    }
  ],
  "workarounds": [
    {
      "action": "Direct anyone in a mental-health crisis in Taiwan to dial 1925 (toll-free, 24/7, from any mobile or landline, no area code needed); for a medical emergency dial 119, for police dial 110",
      "success_rate": 0.85,
      "how": "",
      "condition": "General",
      "sources": [
        "https://www.mohw.gov.tw/cp-4250-50587-1.html"
      ]
    }
  ],
  "workarounds_zh": [],
  "transition_graph": {
    "leads_to": [],
    "preceded_by": [],
    "frequently_confused_with": [
      "emergency/110-119-not-911-tw/tw"
    ]
  },
  "official_doc_url": null,
  "official_doc_section": null,
  "error_code": null,
  "verification_tier": "ai_generated",
  "confidence": 0.65,
  "fix_success_rate": 0.8,
  "resolvable": "true",
  "first_seen": "2026-08-31",
  "last_confirmed": "2026-08-31",
  "last_updated": "2026-08-31",
  "evidence_count": 3,
  "tags": [],
  "locale": "en",
  "aliases": [
    "mental-health/anxin-hotline-number-changed-2019/tw"
  ]
}