# AI tells someone in Taiwan to call 0800-788-995 for the government 24-hour suicide-prevention/mental-health hotline

- **ID:** `mental-health/anxin-hotline-number-changed-2019`
- **Domain:** mental-health
- **Category:** administrative_barrier
- **Verification:** ai_generated
- **Fix Rate:** 80%

## Root Cause

The Ministry of Health and Welfare's free 24-hour Anxin (安心) crisis line moved to a single, easy-to-remember number, 1925 (諧音「依舊愛我」, 'still loves me'), effective 20 December 2019 (民國108年12月20日), retiring the old 0800-788-995 number. Older guides and cached web content that still list 0800-788-995 are pointing at a number the ministry has since retired.

## Version Compatibility

| Version | Status | Introduced | Deprecated |
|---------|--------|------------|------------|
| any | active | — | — |

## Workarounds

1. **Direct anyone in a mental-health crisis in Taiwan to dial 1925 (toll-free, 24/7, from any mobile or landline, no area code needed); for a medical emergency dial 119, for police dial 110** (85% success)

## Dead Ends

- **Give a caller in Taiwan the pre-2019 Anxin Hotline number 0800-788-995 as the current 24-hour free psychological support line** — The Ministry of Health and Welfare's official notice confirms the Anxin Hotline switched to the single number 1925 on 20 December 2019, retiring 0800-788-995; Taipei Times' contemporaneous coverage confirms the same date and rationale (a number that's easier to remember and dial from a mobile), and current local health-bureau pages (e.g. Taichung's) now direct callers only to 1925. (55% fail)