{
  "id": "mental-health/crisis-helpline-english-hours",
  "signature": "AI tells an English-speaking foreigner in Finland to call the national Kriisipuhelin crisis line (09 2525 0111) expecting English-language support around the clock",
  "signature_zh": "",
  "regex": "(finland.*crisis (line|helpline)|kriisipuhelin|finland.*mental health.*hotline|09 2525 0111)",
  "domain": "mental-health",
  "category": "language_access_barrier",
  "subcategory": null,
  "root_cause": "MIELI Mental Health Finland's national Kriisipuhelin (Crisis Helpline) operates a 24-hour phone number in Finnish (09 2525 0111) and a separate number in Swedish (09 2525 0112); MIELI's own contact page does not list English as available on either number. English-language crisis counselling is instead offered through MIELI Crisis Centre Helsinki, which only operates limited weekday hours (Mon-Thu 9am-12pm and 1-3pm, Fri 9am-12pm) - not 24/7. For an active life-threatening emergency, 112 (which does offer English-speaking operators) is the correct number, not the crisis line.",
  "root_cause_type": "generic",
  "root_cause_zh": "",
  "versions": [
    {
      "version": "any",
      "introduced": null,
      "deprecated": null,
      "removed": null,
      "behavior_change": null,
      "status": "active"
    }
  ],
  "os_specific": {},
  "dead_ends": [
    {
      "action": "Give someone the number 09 2525 0111 as a 24/7 English-language mental health crisis line, the way a US 988 or UK Samaritans number might be assumed to work in English by default",
      "why_fails": "MIELI's own contact page lists 09 2525 0111 explicitly as the Finnish-language Kriisipuhelin number (24hrs) and 09 2525 0112 as the separate Swedish-language number; it does not list English on either number. A caller who does not speak Finnish or Swedish reaching this line may not get English-language support.",
      "fail_rate": 0.55,
      "condition": "",
      "sources": [
        "https://mieli.fi/en/contact-information/",
        "https://mieli.fi/tukea-ja-apua/kriisipuhelin/"
      ]
    },
    {
      "action": "Assume English-language crisis counselling in Finland is available at any hour, the same as the Finnish-language Kriisipuhelin",
      "why_fails": "MIELI's own crisis-helpline page states crisis counselling is offered 'in Finnish, Swedish, English and, if necessary, through an interpreter' via MIELI Crisis Centre Helsinki - but that service's booking line (09 4135 0510) only operates Mon-Thu 9am-12pm and 1pm-3pm, and Fri 9am-12pm. It is not a round-the-clock service like the Finnish Kriisipuhelin number.",
      "fail_rate": 0.6,
      "condition": "Contacting MIELI outside Mon-Fri daytime hours for English-language support",
      "sources": [
        "https://mieli.fi/en/support-and-help/crisis-helpline/",
        "https://mieli.fi/en/contact-information/"
      ]
    }
  ],
  "workarounds": [
    {
      "action": "For an active, life-threatening emergency (imminent risk of suicide, overdose in progress, someone unable to keep themselves safe right now), call 112 rather than the crisis line - 112 dispatches police/ambulance and has multilingual, often English-speaking, operators.",
      "success_rate": 0.9,
      "how": "State your location first, then describe the emergency, as with any 112 call.",
      "condition": "",
      "sources": [
        "https://112.fi/",
        "https://poliisi.fi/"
      ]
    },
    {
      "action": "For non-emergency crisis support in English during the day, contact MIELI Crisis Centre Helsinki directly on 09 4135 0510 within its published hours (Mon-Thu 9am-12pm & 1pm-3pm, Fri 9am-12pm) to book English-language crisis counselling, rather than calling the 24/7 number and expecting English.",
      "success_rate": 0.75,
      "how": "",
      "condition": "",
      "sources": [
        "https://mieli.fi/en/contact-information/",
        "https://mieli.fi/en/support-and-help/crisis-helpline/"
      ]
    },
    {
      "action": "If you speak Finnish or Swedish, or can access interpretation, the Kriisipuhelin numbers (09 2525 0111 Finnish, 09 2525 0112 Swedish) remain the correct round-the-clock, free, confidential option for non-emergency crisis support.",
      "success_rate": 0.7,
      "how": "",
      "condition": "",
      "sources": [
        "https://mieli.fi/tukea-ja-apua/kriisipuhelin/",
        "https://findahelpline.com/organizations/mieli-kriisipuhelin"
      ]
    }
  ],
  "workarounds_zh": [],
  "transition_graph": {
    "leads_to": [],
    "preceded_by": [],
    "frequently_confused_with": [
      "emergency/112-eu-emergency/fi"
    ]
  },
  "official_doc_url": null,
  "official_doc_section": null,
  "error_code": null,
  "verification_tier": "ai_generated",
  "confidence": 0.72,
  "fix_success_rate": 0.75,
  "resolvable": "true",
  "first_seen": "2026-09-16",
  "last_confirmed": "2026-09-16",
  "last_updated": "2026-09-16",
  "evidence_count": 4,
  "tags": [],
  "locale": "en",
  "aliases": [
    "mental-health/crisis-helpline-english-hours/fi"
  ]
}