# AI tells someone in a mental health crisis in Greece to call 988 (the US line) or says Greece has no dedicated crisis helpline of its own

- **ID:** `mental-health/national-crisis-lines-1018-10306`
- **Domain:** mental-health
- **Category:** wrong_hotline_number
- **Verification:** ai_generated
- **Fix Rate:** 90%

## Root Cause

988 is a US-only number and does not work in Greece. Greece runs two national, free, 24/7 lines: 1018 (Klimaka's suicide intervention line, operating since 2007) and 10306 (the Ministry of Health's psychosocial support line, launched in 2020), both reachable from landlines and mobiles anywhere in the country.

## Version Compatibility

| Version | Status | Introduced | Deprecated |
|---------|--------|------------|------------|
| any | active | — | — |

## Workarounds

1. **Call 1018 (suicide-specific crisis intervention, run by Klimaka since 2007) or 10306 (broader psychosocial support, Ministry of Health, launched 2020)** (90% success)
   ```
   1018 operates 24/7, accepts calls from landline or mobile anywhere in Greece at local call rates, and is anonymous and confidential. 10306 operates 24/7, is free and anonymous, and is staffed by psychologists, social workers, and psychiatrists; option 1 (psychological support) and option 3 (family/youth support) run around the clock.
   ```

## Dead Ends

- **Tell the person to call 988 for a mental health crisis while in Greece** — 988 is a US Federal Communications Commission-designated number; it is not routed or recognized by Greek telecoms and will not connect to any crisis service from a Greek number or while dialing within Greece. (95% fail)