E911-INTL-ERR-003 emergency life_safety ai_generated true

AI tells a user in Australia to call 000 for a bushfire, but 000 may route to police instead of fire dispatch in some states, and 112 is the universal emergency number on mobiles

ID: emergency/ai-advises-calling-000-for-fire-in-australia

Also available as: JSON · Markdown · 中文
82%Fix Rate
88%Confidence
1Evidence
2024-01-10First Seen

Version Compatibility

VersionStatusIntroducedDeprecatedNotes
Telstra Triple Zero active — — —
Optus Triple Zero active — — —
Vodafone Triple Zero active — — —
iOS 17 Emergency SOS active — — —
Android 14 Emergency Location active — — —

Root Cause

The AI assumes 000 is the sole and correct number for all emergencies in Australia, but in states like NSW and Victoria, 000 routes to a triple-zero operator who may transfer to fire, police, or ambulance; 112 works on any mobile network, and 106 is for TTY users; the correct number for fire can depend on the state's emergency services organization.

generic

中文

AI假设000是澳大利亚所有紧急情况的唯一正确号码，但在新南威尔士州和维多利亚州等州，000会转接到三零接线员，可能转接给消防、警察或救护车；112可在任何移动网络上使用，106用于TTY用户；正确的消防号码可能取决于该州的应急服务组织。

Official Documentation

https://www.triplezero.gov.au/triple-zero/Pages/Home.aspx

Workarounds

  1. 95% success Dial 112 from any mobile phone in Australia; it automatically redirects to the local emergency service (000). 112 is the GSM standard and works even if the phone is locked or has no SIM. 
    Dial 112 from any mobile phone in Australia; it automatically redirects to the local emergency service (000). 112 is the GSM standard and works even if the phone is locked or has no SIM.
  2. 70% success If you are in a state with a dedicated fire service number (e.g., 1800 679 737 for NSW Rural Fire Service), use that for non-life-threatening bushfire reports, but always call 000 for immediate danger. 
    If you are in a state with a dedicated fire service number (e.g., 1800 679 737 for NSW Rural Fire Service), use that for non-life-threatening bushfire reports, but always call 000 for immediate danger.
  3. 85% success Enable Emergency SOS on iPhone (Settings > Emergency SOS > 'Call with Hold and Release') which can be configured to call 000 with a rapid button press; on Android, enable 'Emergency SOS' under Safety & Emergency settings. 
    Enable Emergency SOS on iPhone (Settings > Emergency SOS > 'Call with Hold and Release') which can be configured to call 000 with a rapid button press; on Android, enable 'Emergency SOS' under Safety & Emergency settings.

中文步骤

  1. Dial 112 from any mobile phone in Australia; it automatically redirects to the local emergency service (000). 112 is the GSM standard and works even if the phone is locked or has no SIM.
  2. If you are in a state with a dedicated fire service number (e.g., 1800 679 737 for NSW Rural Fire Service), use that for non-life-threatening bushfire reports, but always call 000 for immediate danger.
  3. Enable Emergency SOS on iPhone (Settings > Emergency SOS > 'Call with Hold and Release') which can be configured to call 000 with a rapid button press; on Android, enable 'Emergency SOS' under Safety & Emergency settings.

Dead Ends

Common approaches that don't work:

  1. Tell user to call 000 from a landline for faster fire dispatch 55% fail

    Landlines may not be available during a bushfire; mobile calls to 000 are handled by the same operator network but may have location accuracy issues.

  2. Advise user to call the local fire station directly 80% fail

    Local stations may be unmanned or overwhelmed during a bushfire; 000 ensures centralized dispatch.

  3. Suggest using a bushfire alert app instead of calling 90% fail

    Apps like 'Fires Near Me' are for information, not for reporting; active emergencies must be called in.